We do not use contracts at Unique Landscape Management unless a client desires a contract.
We believe our work speaks for itself and if you wish to cancel service with us, simply provide us a written notice, by mail, or email, within 30 days. If you wish to skip a service on your scheduled service day simply call or email prior to service.
NO SAME DAY SKIPS OR CANCELLATIONS WILL BE ACCEPTED
If there is any questions or concerns please feel free to contact us and will do our best to remedy the situation.
We must have complete access to all service area there will be no refund or discount issued due to locked gates Please leave service areas unlocked or supply a combination lock on your gates for your scheduled service days.
Please secure pets on your service day. If your pet is not secured, we will make every attempt to ensure your loved one not escape, but we cannot be held responsible for pets that do escape.
BAD WEATHER / RAINY DAY
If we are unable to service your property due to inclement weather conditions, we will adjust our schedule accordingly. We will not suspend at any given time due to inclement in weather conditions and NO reduction in monthly billing. If there are any questions or concerns regarding this matter please feel free to give us a call at 707 524-0960
Installation and design charges are non-refundable after service is performed.
Refunds are permitted only on the rare occasion that an “over payment” has been made.
While "over payments" may to be applied to other or future services, if no other or future services are scheduled a refund will be granted. Pre-payment refunds are not permitted.
Refunds on deposits for contracted, scheduled future projects will be granted minus all costs incurred due to special ordered material, labor, permits, preparation and loss of revenues due to cancellation.
A refund will not be granted if the contract connected with the deposit restricts the return of any deposited funds.
Unique Landscape Management reserves the right to discontinue services to any person or entity and will refund in whole or part any payments that have been received for future services with deductions being made for services rendered.